• HOME
• TESTIMONIALS
• HISTORY
• BIO & PROFILE
• CONTACT
• +1 203 226 6000

ACHIEVING PEAK PERFORMANCE™

The process of using interactive principles of learning organizations to achieve skill-level competencies and to monitor employee behaviors, attitudes, management practices and organizational activities.

Our Products and Services

• Action-Planning Facilitation Sessions ensure that action plans are survey-based, realistic, on track and foster employees’ understanding of change and accountabilities. Meetings are facilitated on-site by executive members using Ference L&S’s guidelines.
• Ference Facilitative Coaching combines individual cognitive and emotional affect principles with the practices of learning organizations.
• Customized Training Programs are tailored to specific organizational situations and cultures and help employees achieve higher levels of job-skill expertise, team expectations and overall operational results.
• Peak Performance Leadership is an interactive coaching program based on the gold standards of leadership success: managing time, enhancing communications, building trust, developing influence, facilitating engagement and achieving goals.
• Make It Memorable Programs train staff on how to make service engagement an integral part of conducting business.

Making a memorable experience entails a special commitment to offering ultimate service and with it the point of view that every customer/guest contact can and should be a memorable moment. These significant interactions, touch points and moments of truth are critical to a guest’s perceptions of a hotel and its staff. They are equally important to every customer who buys a manufactured good, patient who uses health care services and passenger who braves an airport terminal. No matter the industry or company, impressions of the people contacts are often the clearest and most lasting. As service professionals, everyone needs to remember it makes far more sense to spend dollars retaining loyal customers/guests than the more costly and exacting exercise of searching for new ones.

How can we equip our employees to commit to creating positive memorable experiences? Our Make It Memorable programs cover topics such as customer expectations, the power of perception, superior customer relations, service excellence, interpersonal communications, empowerment, trust, Being Picture Perfect, positive energy, teamwork, preventing dissatisfaction, responding to complaints, and service-recovery practices.

Our Approach/Deployment

In today’s marketplace, employee satisfaction and engagement are critically important. The development of effective employee talent is paramount and directly contributes to organizational success. Ference High-impact Facilitation is a solid investment in a company’s future.

With more than 30 years of presentation and coaching experience, Dr. Gene Ference conducts individual Make It Memorable Programs for all-staff meetings as well as individual coaching sessions tailored to executives and managers. Ference High-impact Facilitation enables clients to continuously improve ROI-3: Return-On-Individual Performance, Return-On-Organizational Infrastructure and Return-On-Financial Investment.