• HOME
• TESTIMONIALS
• HISTORY
• BIO & PROFILE
• CONTACT
• +1 203 226 6000

ACHIEVING PEAK PERFORMANCE™

Gene Ference, MS, PhD is an industrial psychologist, organizational development specialist, group facilitator and conference speaker with more than 30 years of experience in assessing people, building performance cultures and developing brand-engagement strategies. With a background of advanced degrees from Cornell University, he graduated magna cum laude and was elected to the Phi Kappa Phi Honor Society. With post-doctoral certification in Change Management Leadership from NTL Institute and faculty teaching positions at Cornell, Gene blends operational experience with best practices and peak-performance mindsets. Dr. Ference conducts leadership retreats, management workshops and corporate meetings.  As an executive coach, he develops managerial talent through one-on-one and small-group programs that focus on refining interpersonal skills, optimizing team dynamics, and career planning. He is an active member of the International Society of Hospitality Consultants (www.ishc.com).

Dr. Ference’s work has directly assisted clients in achieving global recognition. Whether solely based on the company’s proprietary systems or incorporating those of other recognized industry leaders, Ference L&S’s goal  is to transform a client's service cultures into to one dedicated to organizational peak performance. The process works. Ference's clients have been awarded some of the most prestigious performance awards in the industry, including the Malcolm Baldrige National Quality Award, Employer of Choice, Best Human Resources, Employer of the Year, Best Place to Work, and Fortune’s Best 100 Companies to Work For, as well as the quality of work life and service-culture awards of Great Britain, Brazil, The Netherlands, Mexico, Australia, and Singapore. Commitment to continuous improvements in product quality, memorable service, employee satisfaction and customer engagement have established Ference L&S’s clients as top-of-class in their respective industries.