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Ference Leadership and Strategy
262 Lyons Plain Road
Weston, CT 06883 USA
Phone: +1 203 226 6000
Fax: +1 203 221 0068
Email: gference@ferenceinc.com
Since 1980, we have designed and conducted programs that encourage assessment of an organization’s success as well as the skill sets integral to effective individual and team leadership. Our organizational diagnostics and team processes have enabled our clients to establish performance ratings at the peak of the "excellence scores" and accordingly receive such awards as: The Malcolm Baldrige National Quality Award, Employer of Choice, Best Human Resources, Employer of the Year and Fortune's Best 100 Companies to Work For. Such accolades document how our clients achieve operational performance in product, service, and overall customer/guest experience along with significant gains in employee satisfaction, engagement, customer loyalty and financial results.
Ference Leadership and Strategy focuses on an organization’s big picture and what it want’s to become, how it plans to get there, and the why’s of its process decisions. FLS has two support divisions: Peak Performance Mindset provides programs in organizational dynamics and service practices, and our Center For Survey Research provides customized metrics and assessments positioning the business.
Based on over 25 years of organizational research, our FLS Peak-Performance System identifies three key interacting, interrelated and interdependent icon-elements which form the complex whole of an organization and serve as its basis for success. To achieve peak performance, all three factors, Alignment (organizational structure), Balance (inter-departmental processes), and Style (leadership effectiveness) need to be present, effectively integrated, and highly tuned.
Mission
Core Values
Strategic Plans/Venues
Guiding Mngt Principles
Processes
Rules
Standards
Policies/Procedures
Emotional Intelligence
360 Degree Reviews
Service Engagement
Executive Coaching
Customer Loyalty
Staff Retention
Market Dominance
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